Terms of Service

SHIPPING & DELIVERY

We ship your order as quickly as possible from our warehouse in Sweden, with traceable delivery directly to your mailbox. Free shipping applies to purchases over SEK 199. For orders under SEK 200, a shipping fee of SEK 39 will be added.

Normal delivery time is 2–4 business days from the confirmation of your order. During periods of high demand, delivery may take slightly longer.

If there appears to be an issue with the address or delivery, please contact us as soon as possible, and we will assist you.

RETURNS

As matcha is a food product, we unfortunately cannot accept returns on products that have been opened or used.

You can return your product if:

• it is unopened

• it is in its original packaging

• you contact us within 14 days of receiving your order

To initiate a return, email us at info@ohmatcha.se and provide your order number.

The customer is responsible for return shipping unless otherwise agreed.

COMPLAINTS

Has something been damaged in transit, or did you receive the wrong product?

Contact us via email at info@ohmatcha.se within 48 hours of receiving your order, and please include a photo, so we can assist you as quickly as possible.

REFUNDS

Once we have received and approved your return, the amount will be refunded to the same payment method used for the purchase.

Refunds typically occur within 5–10 business days. Please remember that it may take some time for the bank or credit card company to process the return before it appears in your account.